A STUDY ON CONSUMER SATISFACTION TOWARDS SMART HOME DEVICES

Dr.M.LALITHA , JENIFFER A , JUMANA NASMIYA I , KABISRI S

Smart home appliances, Consumer satisfaction, User experience, Convenience, Energy efficiency, Remote control, Technological advancements, Privacy concerns, Security issues, Percentage analysis, Consumer preferences, Technical challenges, Affordability.

This study examines the level of consumer satisfaction towards smart home appliances, which are becoming increasingly popular due to technological advancements and the growing demand for convenience in daily life. The main objective of the study is to understand consumer experience, preferences, and the factors influencing satisfaction while using smart home appliances. Primary data were collected from 50 respondents through a structured questionnaire using Google Forms. The collected data were analyzed using the percentage analysis method. The findings reveal that most consumers prefer smart home appliances because of their convenience, time-saving features, energy efficiency, and ability to be controlled remotely through smartphones or voice assistants. However, some consumers face challenges such as high cost, technical issues, and concerns about privacy and security. Overall, the study concludes that smart home appliances provide significant comfort and efficiency in households, but improvements in affordability, technical support, and data security can further enhance consumer satisfaction.

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"A STUDY ON CONSUMER SATISFACTION TOWARDS SMART HOME DEVICES ", JETNR - JOURNAL OF EMERGING TRENDS AND NOVEL RESEARCH (www.JETNR.org), ISSN:2984-9276, Vol.4, Issue 4, page no.a235-a237, April-2026, Available :https://rjpn.org/JETNR/papers/JETNR2604030.pdf

Volume 4 Issue 4, April-2026

Pages : a235-a237

Paper Reg. ID: JETNR_233559

Published Paper Id: JETNR2604030

Downloads: 00058

Research Area: Commerce All

Country: Thindal, Erode, India

Published Paper PDF: https://rjpn.org/JETNR/papers/JETNR2604030

Published Paper URL: https://rjpn.org/JETNR/viewpaperforall?paper=JETNR2604030

ISSN: 2984-9276 | IMPACT FACTOR: 9.87 Calculated By Google Scholar | ESTD YEAR: 2023

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 9.87 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Publisher: RJPN (IJPublication) Janvi Wave

This work is licensed under a Creative Commons Attribution 4.0 International License and The Open Definition